Please see below our list of most frequently asked questions. If you are unable to find
your question answered to your satisfaction please contact us.
What is Escape the Place CA?
Escape the Place CA stems from the online gaming phenomenon Escape Rooms; only
, at Escape the Place CA, we put you into a real-life scenario and challenge you
to escape our themed room in 60 minutes. Using keys, puzzles, riddles, clues,
and teamwork, your ability to Escape will be determined by how good you are at
thinking outside of the box.
Should I prepare in any way?
At Escape the Place CA, we seek to provide a fun atmosphere for all who come and
challenge themselves. There is no need to prepare and frankly, no way to
prepare. As a newcomer, what you will experience is unlike anything you have
seen or done before.
Locked Door? What? Really?
Yes, we lock you in a room for 60 minutes exactly, unless of course you
can escape before then. But do not fear, each escape room is equipped with a key
to unlock the door in case of an emergency. Additionally, your escape experience is
being audio and video monitored by our staff to ensure your time is a memorable one.
What is your cancellation policy?
We do not give any full or partial refunds if you cancel within 24 hours.
If you cancel between 24 and 48 hours, we will refund 50% of any full or partial reservation.
You may cancel without any penalty 48 hours or more.
Each one of our Escape Places is equipped with cameras in order to ensure
the safety and progression of your Escape experience. Before you begin you will be
asked to sign a Release Agreement in order to be filmed.
Is there any paperwork I need to sign?
When you arrive, you will be asked to sign a liability release form and permission to video.
During your Briefing you will be asked to sign a Release of Liability and a
Video Release Agreement. The Release of Liability releases Escape the Place CA
and any of its partners or affiliates of any liability in the event you are
injured or harmed on our premises. The Video Release Agreement allows us to
record your Escape. Minors will also require the additional signature of an
Kids under 18 require a paying adult in each room.
Kids under 18 require an adult to sign our waiver and liability form. All of our rooms are kid friendly.
If you are late, you have two choices:
You may still start and we will deduct the late time from your hour of play OR
you may reschedule one time with a $55 rescheduling fee.
How many people will be in each room?
All of our rooms are private. The amount of people depends on the size of your group and the room(s) you choose.
What can I expect when I show up? (Time wise)
We ask that you arrive 15-20 minutes before your reservation time in order to sign our waiver and
liability form and receive a short briefing on your escape room. Add another 10 minutes after you complete your room escape challenge, to take pictures
and discuss your escape scenario and experience.
We only accept advance booking at this time. We encourage all our guests to reserve their desired room and time online.
People with mobility impairments
Our facility is located on the first floor, and it's fully wheelchair
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Who've Escaped The Place!